Growth Mindset, Resilience

Endings Are Beginnings

It is the end of the spring semester and for the first time in ten years I am enjoying the wrap up of teaching a class. It has been fun to have the immediacy of contact with students for a change. Although I do participate in student events, the routine conversations that faculty can have in class, are outside of my usual experiences. It is just a matter of hours in the day, not a lack of interest. Serving as a last-minute replacement has allowed me to re-engage those routine conversations. I’ve learned a lot from the students in my class. I always do.

Now we’re up to final presentations and final grades. As I take on the evaluation of the students, I know I am really evaluating myself. What could I have done better? How might I have structured my assignments for a more thorough development of the key concepts in the course? How might I have changed my behavior to better inspire punctuality and commitment to the material? What assignments or readings might have better conveyed the value of what the students are learning? Should I have considered a few applications outside of class to build commitment to the quality of work? The list goes on.

Yes, final grades matter to students and their futures, but for me they have always been about reflective teaching. As tedious as the last round of grading can be, it has always inspired me to think about how I might do better work. This is when I build a summer reading list focused on the discipline and on pedagogy. People are always surprised that those readings are a source of relaxation for me, but they are. They always inspire.

This semester’s visit to the classroom has reminded me how much excitement I feel by the endings each year. I don’t want to let that pass unnoticed, so, I am wondering how to capture it in my administrative duties.

Well, in some ways I always do. This is the season of annual reports and evaluations. I have the pleasure of reading about so many accomplishments each year – new programs, new awards, new research – and they never fail to inspire. I also read about the less wonderful stuff – enrollment challenges, retention challenges, or gaps in funding that might keep a good idea from moving forward. Those are less fun to read about. Still, they are an opportunity for me to think about how I can do better. In that spirit, I am transforming the questions I ask of my teaching as follows:

  • How do I better communicate the value of the initiatives that start in Academic Affairs? Do I need more data? Do I need to distribute readings? Do we need more workshops? Do I need to visit all governance bodies to discuss each initiative? Do I need to visit all departments?
  • How do I better support and coordinate the initiatives that do not start in Academic Affairs? The majority of the efforts that I have been involved in over the years did not actually start with me. Teaching faculty, administrative faculty, student leaders, governance bodies, and the facilities team, are usually the inspiration for projects of all kinds. Sometimes they come to me directly, sometimes I learn about them later. This gap in timing may be an indication of a coordination problem that can undermine a perfectly good idea. How do I help these initiatives thrive?
  • How do I structure our activities in ways that better connect the university community to each other? To the community? Can I find a way to help strengthen those connections and inspire more follow through on the activities we host and the next steps they inspire?
  • What might I eliminate from our long list of priorities to allow for greater attention to the most important things? It is easy to keep adding to a syllabus or a list of goals, but that always leads to too many tasks, initiatives, and ideas. How do I shrink the to-do list so we can focus our efforts productively? How do I prioritize effectively?
  • How do I set deadlines that are achievable?

Yes, it is the end of the semester and I will grade final projects and evaluate the work of all that we do in the academic programs. The pile of things to read is tall (metaphorically, of course, things are all digital now) and the learning opportunities are vast. I am excited to get started because I always end up feeling inspired by the work completed, and, yes, a little worried about what did not get done. But inspired wins every time.

I love the endings. They bear a tinge of sadness and a feeling of loss as another year ends and another group of students graduates. But endings also inspire hope for the future, providing a perfect opportunity for reflection, and a chance to do better next year. I am grateful that education is built on this cycle. It is a cycle that builds optimism, and optimism is the best foundation for beginnings.

Community, Higher Education, Resilience

A Plan of Action

We are going to have a retreat. Yes, that is the next step for WCSU, a retreat to help us sort through what we are doing now and determine opportunities for a better future. As I made the announcement, I could hear both the collective groan and the impatient calls for a concrete strategy for improvement. We have had retreats before, and strategic plans, and discussions about curriculum, or advising, or even branding, but we keep ending up in the same place. That same place is characterized by small, isolated moves that do not transform the whole. We need to transform the whole.

I understand the collective sigh about the notion of a retreat. From the perspective of the campus community the retreats are not leading to action. That is not quite true. There has been action attached to both the Strategic Plan and the Budget Retreat that occurred just before the pandemic. For my own sanity, I must list a few of those actions.

Goal one of the Strategic Plan asked us to grow our support for a diverse community of learners. To that end we’ve solidified the FY program, added a peer mentor program, and transformed our Education Access Program. These moves positively impacted our graduation rates (pre-COVID) and showed signs of supporting better retention. We hope to see a larger impact now that we are fully operational again.

The other component of that diverse community of learners was a focus on adults. We have done a lot around graduate programs and most recently received approval from our accreditor to expand our online offerings. This will strengthen the opportunities we have available for returning undergraduates. We plan to launch options for that group in the fall.

Goal two asked us to focus on our processes and services for a diverse community of learners. COVID-19 helped us accelerate this work tremendously. Students can now access most services remotely, thus allowing them to get support at the time they need it, instead of between 8:00-4:30. Digital forms & signatures, remote access to advising, tutoring, career support, registration, and financial services all make our students’ lives better.

One other component of goal two (and part of goal one), focused on career education. We improved the offerings in our Career Success Center, with new technologies, trainings, and access to remote internships. We also added career education courses (on a pilot basis), as we had planned in the strategic plan action steps. Evaluation of their impact is next.

Goal three focused on community pride. Several efforts occurred that should be acknowledged. First, we did increase weekend events for our residential students, and we offered more social events for faculty and staff pre-pandemic. We hope to bring them back soon. And the long awaited decision about a new mascot is now complete. Go Wolves!

Goal four focused on branding. We took some initial steps with the help of a consultant, which resulted in new colors and some improved consistency in materials. The recent hiring of new Director of Marketing and Communication should jumpstart this initiative. I can already see an impact on our website.

Goal five focused on creating a self-sustaining financial model. We made some strides in evaluating a limited number of academic programs, but everything else stalled on this one. More focused action must take place now.

There was a budget retreat (pre-pandemic) that included representatives from all campus constituencies. That meeting confirmed much of what the Strategic Plan had outlined. There was general agreement that we should grow graduate programs, focus on adult learners, focus on supporting some of our students who meet admission requirements but need extra attention, find a way to re-imagine summer, and work on become an HSI. It also focused on some cost-cutting measures, but the ideas in that category were few and far between. The items focusing on graduate and adult learners have been underway. The rest has stalled.

I recount all of this because I recognize just how exhausting the notion of a retreat without action sounds. The truth is that there has been action, but the impetuses behind that action and the results have not been well communicated. That is something that is going to have to change this time around. The commitment to action is of the utmost importance for us. Everyone will need to play a part, and everyone will need to be on the same page as to what is happening when.

So, for this retreat, the goal is to establish a plan of action for WCSU. We will first take the time to review the realities of our position. We’ll examine the costs and results of all that we do and, I hope, come to a full understanding of our place in the higher education context right now. Then we will get to work. That work will involve focused conversations about what we can grow and what we should stop doing. We will need to reimagine how we function as an organization and where we might change our structures to improve that function and/or gain efficiencies and reduce costs. We will try to determine a campus focus that helps us carve out our own special place in the higher education ecology of our region. It will be a very busy two days.

The result of this retreat must not be a report. It must be a plan of action that will move us forward together. It must include a clarity of purpose and definitive steps to achieve that purpose. It must describe a path first to stability and then to prosperity. The full community must endorse the plan so that we can move forward together. The retreat is necessary for the development of this plan. The action is necessary for our survival.

Inclusion, Resilience

Award Season Reimagined

It is mid-April and the time for awards is upon us. Students have worked hard, and faculty are eager to recognize them. We have department awards for outstanding work in the discipline. There are honor societies for top students in the major. There are research awards to dole out at our annual event – Western Research Day. Students are vying for scholarships for the coming year and the selection of commencement speakers from the student body is now complete. These are really fun days.

But I must admit there are some nagging thoughts in my mind. As wonderful as it is to recognize the hard work of our most accomplished students, these students usually win multiple awards. The criteria for recognition focus on things like GPA, great projects/performances, or dedicated service to our community. Students who are able to do this generally come to us with strong study skills and habits for success in the classroom and/or without the need to work 30 or more hours per week. When you peruse the list of winners each year, most are also in our Honors Program, which usually means this is not their first scholarship or award, but one of several. I’m exceedingly proud of them; they are a wonderful group of students. Still, I worry about all of the efforts and accomplishments that go unrecognized.

Just before the start of the pandemic, our university established a fund for emergencies. This is a pool of money for books, transportation (flat tires), food, and other miscellaneous items that trip up our neediest students and keep them from success. This initiative is so important because so many students disappear for small dollar gaps. Big scholarships are wonderful, and they provide access to education that is so important for a fair and equitable society, but there do not usually address moments when students have to choose between class and work, course materials and food, studying and housing. It is these choices that jeopardize semester or degree. This fund relies on donations and it there is always a need for just a little more. As I think about places for our investments, the short-term awards for those in need, I know this one has high value.

When I consider the availability of emergency funds, I also consider what those students on the financial margins are juggling. I have written before about how work demands can undermine classwork. What about the rest of it? You can’t spend much time in clubs if you have to work all the time. There is no time to volunteer if you are struggling to make ends meet. It is a challenge to do outstanding research, when you’re just trying to get through your classes in the face of external challenges. And don’t get me started about unpaid internships. I’m sorry, this award system is rigged.

So, after we build up a robust fund for emergency funding gaps, I think it might be a good idea to focus on a few more awards for the students who are usually overlooked during awards season. Here are my suggestions:

The We Believe in You Award: This award is for students with GPAs of 2.0 or higher who have earned 15 credits in a semester. So many of our students drop courses to salvage their GPAs, but if there was a reward for persisting, perhaps they’d stay enrolled in that course they are just barely going to pass. Fifteen credits a semester is the right pace to graduate in four years, and getting it done in a timely manner will save students money overall. I say we reward this achievement with $500 dollars off of the next semester’s tuition every time a student meets this standard. It recognizes hard work and might help us keep a few more students on track for a four-year degree.

The You Can Do it Award: This award is for students who manage to get off probation after a rough semester. This award is not dependent on the number of credits because sometimes students have to slow down to get off probation. But after that success, we will award the student one free class during the summer or intersession to catch up on some of the credits lost during their recovery semester. The great thing about this is, if the student sustains their recovery, they can then qualify for the We Believe in You Award the next semester. It is double encouragement to get back on track and stay there.

The Amazing Juggler Award: This award is for students who managed to work nearly full-time, stay on track with at least 12 credits a semester, stay off probation, and still participate in one co-curricular club or department initiative. In this case, a $500 cash award is in order. These students deserve a week off.

Don’t worry, I still want to reward those students who meet the traditional criteria for outstanding. Top GPAs, impressive research and service should still get their due. The students in this category have worked hard and contributed much to our community. We rely on them for their talents, insights, and engagement with life at WCSU. They are peer mentors, service leaders, and often recipients of prestigious external awards like the Fulbright. Excellence deserves to be recognized.

Improving and succeeding in the face of very difficult challenges also deserves to be recognized. Whether those challenges are driven by financial constraints or by uncertainty about college overall, the fact that students overcome them should be recognized and celebrated. This isn’t an “everybody gets a trophy” scheme; it is an equity scheme that recognizes that students are facing very different conditions for learning.

We have big dreams for all of our students, but the most important one of all is that they reap the benefits of earning their degrees. These additional awards might just help a few more of them get there.

Higher Education, Resilience

A United Vision

As I drove to work this morning, I was overcome with concern for the future. Like many universities in the Northeast, we are trying to navigate the “demographic cliff” – long projected and clearly already here in Connecticut. Projections for high school graduates in the region continue to drop for the foreseeable future, and we have no choice but to re-think what we do. This re-thinking of what we do is not in our nature.

Well, that isn’t fair. We actually re-imagine courses and majors on a regular basis. Our program reviews and annual assessments drive some changes, emerging technologies and industries drive others. Indeed, in the last five years – un-slowed by the pandemic – WCSU has added six new graduate degrees – all designed to prepare students for jobs that are in-demand in the region. We also re-imagined our education degrees at the undergraduate and graduate levels to help meet the demand for, not just subject matter expertise, but also regional need for support for English Language Learners, and advanced certifications that support career advancement. We also closed two graduate degrees that were not attracting enough students. This was hard, but we did it.

At the same time, several of our undergraduate degrees have been re-imagined. Accounting, for example, has focused on tools for data analytics. Justice and Law Administration is adding a homeland security option. Social Work has strengthened its focus on social justice. Courses are regularly updated, and faculty have added new topics that speak to changes in student interests. History, Anthropology/Sociology, and Political Science have all added courses that call attention to the many peoples and voices that should be represented in a quality undergraduate degree. Important topics like Undocumented Migration, Race and Power in US History, The Irish in America, Model UN, Public Anthropology and Sociology. These additions also required a hard look at under-subscribed courses and decisions to eliminate some offerings.

We are also working hard to re-imagine the balance of online versus on-ground courses we offer. At the graduate level, most programs are now online or hybrid. With a focus on working adults, this transformation has been necessary to help them succeed while juggling jobs and families. We had been moving this way slowly, but the pandemic accelerated our path. At the same time, we identified several undergraduate degrees that could be good opportunities for students seeking degree completion options. Last week we had great news from our accrediting body that will allow us to move forward in offering these online degree completion options.

No, we are not complacent or even particularly slow moving. We have been working hard as part of our regular curricular review processes to evolve to meet the needs of our students and to broaden our offerings for adult learners. All of this has been happening slowly and steadily as a result of our last strategic plan. Unfortunately, our efforts – abundant as they may be – have not kept pace with the demographics. We are in a jam.

Although we are excellent at re-thinking things in constrained spaces (courses, majors), we are less adept at evaluating the full scope of what we do. Despite several recent attempts to work across departments, schools, and divisions, we are siloed.

  • Four separate schools have four separate visions of the university. None of those visions include perspectives from Student Affairs or Enrollment Services. How can we compete for a dwindling number of students without a unified vision?
  • Our student supports are distributed across three divisions, with limited coordination of efforts, and despite intense effort, with limited effect. How can we improve our retention and graduation rates without a unified plan?
  • Our campus is split between two locations, and the strains on one are different from those on the other. Yet, the use of these spaces has not been thoroughly aligned with projected enrollments, costs of degrees (including the types of spaces necessary to support them), costs of student support services and student activities delivered on two campuses. How can we build efficiencies in our operations without a thorough review of everything and a will to do things differently?
  • The coordination of schedules, the most basic of requirements for student success, eludes us every semester. Walking through our classroom buildings tells the tale. It is a sea of over specialized rooms that are empty far more than they are occupied. How can we build schedules that are both cost effective and easily navigable by students, without taking a more centralized view of our scheduling processes?

These are the conversations we have been unsuccessful in navigating. We try in fits and starts, with ad hoc committees, special initiatives, and even in developing our strategic plan, but somehow it just doesn’t come together or stay together. This big-picture thinking is not well-defined in our governance processes and routines. Indeed, those documents are really designed to keep our silos in place. It is not necessarily intentional, but it is the result. Those silos are not working for us. It is from this larger perspective that the real re-thinking has to take place.

I think we are ready to do this work together. I am excited by the possibilities the important conversations ahead might reveal. But whatever we discover together, the most important result must be a united vision and a map to achieve that vision quickly. A united vision is essential to our future: separate initiatives are no longer serving us well.

Hope, Reflection, Resilience

Don’t Forget the Joy

Higher education (all education) is a lot of hard work. Faculty are writing curriculum, grading papers, advising students, and doing research. Tutors, advisors, mentors, and counselors of all kinds are not just meeting with students, but they are actively evaluating their impact and striving to do more. The folks in admissions, registrar’s office, and financial aid are equally engaged in the question, how do we do more to meet the needs of our students? They evaluate processes, looking for the points where they might reach one more student and meet one more need. Student Affairs is endlessly reaching out to meet the changing expectations of our students, trying to find ways to bridge the gap between classroom and life beyond the university, supporting recreation, career development, and access to interest groups that represent the students we serve. Even those of us in administration are obsessed with improvement, digging into our outcomes and looking for new opportunities to thrive. We are positively obsessed with doing better.

All of this hard work can be taxing and sometimes we get lost in the details of the immediate questions on our plates. This can keep us from looking up and seeing all of the wonderful things going on around us. As we head into final exams, this is a good time to reflect on those wonderful things and remind ourselves that even the hard work is rooted in joy.

Joy, you say! How can this final slog through papers, exams, registration rates, and analysis of data be truly joyful? Well, I boldly claim that it can be. Why? Because those of us who choose higher education as a career are dedicated to learning as a way of life. Every activity that I have listed is all about learning. We are the original life-long learners. We are the ultimate data wonks. We are the very definition of a learning organization. And learning brings us joy.

The key to recognizing the joy in the myriad lists of problems we hope to solve, and the goals we have not yet met, is not to neglect the small triumphs and breakthroughs that occur while we’re striving for more. Let’s face it, when we are focused on doing things better, we will always fall short. There is always one more thing to implement. There is always another percentage point to reach in improved outcomes. There are always pieces that we miss as we lay out our plans to do good things. If that’s all we see, joy will be elusive.

Duh! Right? How simplistic can this provost be? Don’t we all know that already? Yes, but we have a habit of short-changing ourselves in those small wins. We have a way of focusing on what we missed, not what we accomplished. Let’s take this moment to shift that focus and celebrate what we did, not what we have left to do. To get us started, I’ll mention just a few things that I’ve seen on our campus this fall that are filling me with joy.

Our Computer Science program applied for ABET accreditation. We will see how it turns out, but here is what was joy inspiring. The department fully engaged in questions of what they do well, how they might do better, and what they’d like to do next. They had intense pride in their work– and, deservedly so. The visiting team saw that spirit of collaboration and the hard work. This gives me such joy. I am proud of their efforts and their commitment to growth.

We launched our new peer mentoring program, using the data on the students we are losing and acting on that information. Even as we complete the first iteration of this program we can see places for improvement for next year. Nevertheless, getting this started involved collaboration between library faculty, our tutoring centers, the first-year program director, academic advising, orientation leaders, and the director of education access programs. They shared knowledge and resources to get this off the ground. This effort brought together constituencies that often operate separately. They left those silos, focused on student success, and built something together. When I see that collaboration, I can practically walk on air from the joy it brings me.

Building on the momentum from our abrupt move to online last year, several programs have identified online as the best modality for their students moving forward. This means tons of work in the move from emergency online courses to fully developed online programs, yet faculty in these programs are willing to do that work. Their commitment to meeting the students where they will thrive has driven them forward in this effort. I am proud of their ability to learn from this crazy pandemic and build new things. I am excited by the thinking and effort that this represents and feel inspired to imagine new educational models and opportunities that these dedicated faculty might explore. That student-centered innovative spirit always brings me joy.

I feel immense joy every single time I hear from faculty and staff about the great experiences they are having with students now that we are back on campus. Those stories include tales of experiments in teaching, reports of honest conversations about tough subjects, strategic group projects that inspired students to cheer for each other, and the relieved smiles of people happy to just be in the room with other people again. Stories also flow from people reflecting on the good things that happened as a result of the pandemic — like remote access to career services or advising or counseling — and how these things have expanded the opportunity to connect with students. I love when these tales are shared with me because it allows me to share in the happiness that my colleagues are feeling.

There is so much more because there are so many people doing things large and small every single day. There is so much more because we are always looking for the opportunity to do things better. There is so much more because we work hard. As I think about all of these wonderful and inspiring accomplishments, I think it is safe to say that the hard work of higher education is the joy. Let’s just remember to notice it.